When Preparation Meets Opportunity: The Future is Now for Customer Relationship Management in Utilities

North American utilities need to achieve a more robust and engaged relationship with their customers, but have been hamstrung by the limitations of their existing software systems. In today’s operating environment, utilities have discovered that existing CIS systems, are limiting their ability to pursue enhanced customer service and are beginning to turn to Customer Relationship Management (CRM) solutions to support smart grid functionality and to achieve improvements in customer service. One reason for this switch is an structural difference in CRM systems: a data model based on the customer rather than the premise or meter.

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Often The Right Technology Is Not Necessarily a Large, Robust System

A utility's ability to achieve the promise of smart grid technologies will be directly related to its capacity to identify, implement, and optimize the appropriate technology solutions.  At times, it may mean large, robust, and interrelated systems, such as comprehensive advanced metering infrastructure (AMI) coupled with a robust meter data management (MDM) solution.  Often though, the right technology is not necessarily a large, robust system, but rather a specialized piece of software taht can help achieve the promise of smart grid...

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There Is No 'Smart Grid Movement' For Water Utilities; However, Their Challenges Are Just As Daunting

Water utilities around the world are not getting the attention electric utilities are receiving as a result of the smart grid movement engendered by concerns about global warming.  They are also facing challenges, many of them attributable to some climate change already under way from natural forces that have been under way for a long time and may or may not have anything to do with the current warnings.

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