Client-Side Operations Management℠

Five Point’s Client-Side Operations Management℠ (CSOM) service encompasses a team of highly experienced utility industry IT professionals who have a proven track record of providing complex functional and technical operations support to our utility partners. CSOM is designed to initially optimize the efficiency and reliability of your critical operations, ultimately targeting a measurable business transformation by utilizing proven application management strategies, change management and training techniques.

CSOM is the solution for utilities that experience a high dependency on multiple or disparate vendors, unpredictable costs, sub-optimal alignment of personnel, process and technology, unnecessary regulatory risk, low customer satisfaction and shareholder value, or an inability to provide accurate and timely performance measurements. Five Point will partner with your organization and lead you toward a best-in-class operation required in today’s competitive world!

Benefits of Client-Side Operations Management℠

Client-Side Operations Management℠ services have been specifically designed to offer our clients the following application management benefits:

Achieve Operational Objectives – Using our proven techniques, proprietary accelerators/toolsets, formal controls and methodologies, we work diligently with our clients to stabilize their current application management environment. Upon stabilization, we turn our focus toward creating an optimized operational environment that utilizes best practices and quantifiable KPIs and SLAs–ultimately transitioning ownership back to our client to achieve the recurring long-term benefits.

Experience Operational Synergy – Utilizing CSOM services, clients can leverage the expertise and synergy created from the management of parallel technologies and applications. This includes reducing the near-term risks surrounding new technology, as well as the proactive ability to apply known updates and upgrades associated with subsequent releases and third-party interfaces.

Resource Optimization – Our proven CSOM approach allows our clients to optimize their resources. Benefits can be achieved with resource re-allocation or rebadging, co-located application experts and mitigation of common resource issues such as attrition and knowledge erosion. CSOM allows our clients to take advantage of a centralized and a flexible resource pool of application and technology experts, often eliminating the use of additional third parties.

Proven Financial Benefits – Through the use of competitive pricing options, optimized resource usage, flexible support programs and avoiding unexpected cost overruns, our CSOM service quickly provides a positive impact to the bottom line. Financial benefits include direct cost savings through the use of shared facilities, toolsets and technologies. Additional financial benefits result from increased productivity, minimized error/re-work costs, use of work accelerators and the synergies experienced in a multi-client environment.

Leveraging our Solution Center

The Five Point Solution Center is a state-of-the-art facility used to assist our clients with on-site support, third-party vendor support and remote application management support. The Atlanta-based facility deploys business analysts, application, functional and call center expertise, developers and technical operations, quality assurance and security controls. Benefits of efficiencies in cost, time-to-market, consistency, resource optimization and knowledge sharing are accomplished through:

Proprietary Toolsets and Methodologies – Our services are supported by advanced toolsets, proven methodologies, effective project management and advanced network communications that guarantee secured connectivity.

Breadth of Resource Expertise – The Solution Center offers deep knowledge of the various applications, business processes and related technical architectures. Additionally, we maintain relationships with offshore development companies, as well as various vendor resources that can be utilized as needed.

Traditional Application Support – This support function addresses our clients’ standard application work orders and enhancement changes as needed, performing general application maintenance and performing problem tickets to correct exception management and error situations. Specialized resources at the center perform application upgrades and can even assist with Help Desk support.

Technical Application Support – The center provides a full spectrum of technical expertise including DBA support, administrator support, hardware sizing, 24/7 on-call support, production environment maintenance and storage area network (SAN) support. We can assist with application configuration, system operations optimization, database management/tuning and server/storage management.